Frequently Asked Questions
How do I order?
- Browse or search the site to find the product that best suits your needs
- Click "Next" for the product you would like to order.
- Enter the recipient details, the message you would like written on the card and delivery details.
- The next step is to give us your details – just your name, email and phone contact is all we need.
- Fill in the credit card details.
- A confirmation page will be displayed with a reference number. Write this down to keep as a reference. You will also receive a confirmation email.
How will I know if my order has successfully been submitted to Sarah's Flowers?
Once your order with Sarah's Flowers is completed successfully, you will receive a confirmation email/tax invoice with your order details.
What if I want to deliver two bouquets to the same address, will I be charged twice?
When using the website you may only order one flower product at a time. You may order multiple products over the phone. If you order multiple items over the phone for delivery to one address you will be charged only once. Please call us on 1300 448 335, if you would like to arrange this.
What is the currency of the prices shown?
All prices are shown in Australian Dollars (AUD).
What happens if no one is at home when the delivery occurs?
There is a field on the order page for you to enter instructions in case no one is at home when the delivery occurs. You are able to nominate whether it is ok to leave the delivery at the front or back door. If it is not safe to leave the delivery, a calling card will be left and we will contact you to arrange a suitable re-delivery time and/or location. Additional charges may apply.
Do you offer 'same day' deliveries?
Yes, we will make every attempt to deliver your flowers within the shortest timeframe possible, however, there may be circumstances beyond our control that delay some deliveries.
We do guarantee that all orders placed by 2pm Monday to Sunday (local time in the delivery area) are guaranteed to arrive by 5pm to business addresses and by 6pm to residential addresses provided accurate and correct delivery details are supplied.
Sunday deliveries are available only in Brisbane, Sydney, Perth and Melbourne, and we're currently working on our other areas.
Do you deliver on the weekends/public holidays?
We will deliver to all locations from Monday to Saturday, with Sunday delivery now available in Brisbane, Melbourne, Sydney and Perth. Deliveries are unable to be made on public holidays.
Are my details secure when ordering online?
The www.sarahsflowers.com.au website utilises 'state of the art' SSL or Secure Socket Layer technology to protect your transaction and credit card details. SSL is the industry standard for the transmission of credit card details. SSL technology provides 128 bit encryption of your order details which effectively scrambles all your data so that it cannot be read when it is being transmitted over the internet.
We do not store your credit card details once the transaction has been completed.
Do you have any recommendations on how to care for the flowers?
The first 24 hours is the most crucial period, affecting the durability of your flowers as flowers absorb half the water they require to survive during this time. We recommend you re-cut all stems approximately 2-3cm and on an angle. Keep flowers in a cool place and away from draughts, heaters, televisions and microwaves. Keep flowers away from fruit as it releases a gas (ethylene) which accelerates the ageing process of flowers. You can use a few drops of bleach as an alternative to flower food preservative.
In order for us to deliver the freshest flowers with the longest life to you, we often use young flowers that are closed. These buds will open shortly after you receive your delivery.
Do you have a privacy policy?
Yes - our privacy policy can be found in our Privacy section.