Phone Opening Hours
Monday - Friday: 7am - 9pm
Saturday: 7am - 5pm

Terms & Conditions

Disclaimer & Legals

All customers of Sarah's Flowers™ agree to abide by the following terms and conditions. Sarah's Flowers™ reserves the right to change these at their discretion.

SUBSTITUTIONS
Our Policy

As flowers are a natural product and subject to seasonal and practical availability, it may be necessary for our Florists to make substitutions to flowers, packaging and merchandise in order to deliver orders on time or where flowers or products are temporarily unavailable.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made for flowers of a similar shape, size and value. Different flower types and colours may be used if the overall effect of the arrangement is maintained.

In the event that the substitution constitutes a major departure from the content or style of the advertised product, we will make every effort to reach you by phone and email to seek you approval before proceeding.

All substitutions will be made with appropriate products to the same value or greater than the original order.

Product Freshness

We only use the freshest and best quality product at Sarah's Flowers™. As such, some stems, including Lilies, iris and alstroemeria, may be closed when received.

Website Pricing

All prices on the Sarah's Flowers™ website are shown in Australian Dollars ($AUD) and are inclusive of GST.

After an order is processed for delivery to a regional area, we reserve the right to vary the price and will seek the customer's consent to continue with the increase, or provide a full refund.

Promotion Codes

Only one promotion code may be used per order. This is applicable for orders placed via the website and the call centre. If you need assistance with an existing promotion code please call us on 1300 448 335 before placing your order.

Payment

We accept payment by Visa, Mastercard, American Express and Diners Club credit cards.

When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges.

A surcharge of 3.5% is applicable for payments made with American Express credit cards.

A surcharge of 3% is applied for payments made with Diners Club credit cards.

Order Confirmation

Once your order has been processed, Sarah's Flowers™ will send you a confirmation email summarising your order and providing a reference code for your records.

This email is also your tax invoice for the order.

It is the responsibility of the customer to check the details of the order provided on the order confirmation to ensure they are correct.

Varying or Cancelling an Order

As we offer a same day delivery service, we would ask that you advise us of any variations or cancelations to your order as soon as possible.

Any variations or changes to your order once it has been placed may incur an additional fee and payment of fees is required prior to delivery.

You may cancel your order at any time, however, if the order has already been dispatched, delivery and wastage fees may apply.

Valentine’s Day 2016 Sunday 14th February 2016. 

Guaranteed Delivery

We guarantee all deliveries to a residential address by 7pm and to a business address by 5pm on 13/02/2017 and 14/02/2017. We aren’t able to offer or guarantee any other specific timed deliveries on these dates. If an order to a rural address cannot be delivered same day, we will endeavour to deliver the following business day.

Please note: deliveries to some rural areas, cemeteries and secured buildings are not covered by this guarantee.

For deliveries on  14/02/2017 additional $5.00 surcharge will apply. 

By agreeing to "Leave at front door" this gives us permission to leave your entire purchased gift at the recipient's front door or in the requested area. 

Substitutions & Products

Products that are available on www.sarahsflowers.com.au may not be available in certain areas and may be substituted with a product of equal or higher value. This may include, but is not limited to, Sarah’s Flowers branded packaging, Chocolatier chocolates and soft toys.

We have limited the attachments to some Valentine’s Day products to ensure that the product fits inside the presentation box and arrives safely to the recipient. This includes, but is not limited to, chocolates, vases, soft toys and wine.

Only products shown in our Valentine’s Day range are available to order for delivery on 13/02/2017 and 14/02/2017

Order Alterations

Due to the volume of orders for delivery on Valentine’s Day, As of 5pm (time in local area), Monday 13/02/2017, we are unable to amend any orders that are due for delivery on Tuesday 14/02/2017. It is the responsibility of the customer to double check and their invoice provided and ensure the recipient’s name and address is correct and complete.

Order Cancellations

We are unable to cancel an order placed for delivery on 13/02/2017 and 14/02/2017 or a 50% administration charge will apply – this charge will be based on the total cost of the order.

 

Mother's Day, Sunday 8th May 2016. 

We guarantee same day delivery by 6pm for all orders to metropolitan destinations placed before 2pm on Friday 6th May and 12pm on Saturday 7th May - based on the local time in the recipient’s time zone.

Orders for delivery on Sunday 8th May must be placed before 5pm on Saturday 7 May and are guaranteed to be delivered by 5pm on Sunday 8th May.

Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed.

A surcharge of $5 will be charged for delivery on Sunday 8th May. 

In areas where our couriers are unable to deliver on Sundays, but are able to deliver Monday-Saturday - orders will be delivered on Saturday to ensure your Mum receives flowers for Mother's Day.

 

CHANGES/CANCELLATIONS

Please make sure all order details are correct at time of ordering.

As of 5 pm (time in local delivery area) Friday 6 May 2016, we are unable to vary any orders for delivery on Saturday 7th May. 

As of 5 pm (time in local delivery area) Saturday 7 May 2016, we are unable to vary any orders for delivery on Sunday, 8th May. 

As of 5 pm (time in local delivery area) Friday 6 May 2016, we are unable to cancel any orders for delivery on Saturday 7th May and Mother's Day Sunday 8th May 2016.

Due to high demand, some colours and varieties of flowers may need to be substituted to meet delivery times

 Location 

Our customer service centre is located in Milton, Brisbane however our local florists partners make and deliver our flowers. 

THE COMPANY

Sarahs Flowers PTY LTD

Level 4, 303 Coronation Drive

PO Box 1943

Milton, QLD, 4064, Australia

Click to call 1300 448 335
Click to call 1300 448 335